This Privacy Policy explains how Fornax BPO (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website FornaxBPO.com, use our services, or interact with us through other means.

1. Information We Collect
We may collect the following types of information:

Personal Information
This includes information that can be used to directly or indirectly identify you, such as:

Personally Identifiable Information (PII): This encompasses information that uniquely identifies you, allowing for direct contact or locating you. Examples include:
Contact Information: Name, email address, phone number, mailing address
Account Information: Usernames, passwords, and security questions for our website
Financial Information: Credit/debit card details, billing address, bank account information
Demographic Information: Date of birth, gender, age range, location data (with your consent)
Social Media Information: If you connect your social media accounts to our services, we may collect information from those accounts as permitted by your social media settings
Non-Personal Information
This includes information that cannot be directly linked to a specific individual. Examples include:

Aggregated Data: Data combined from multiple sources that is no longer associated with any individual.
De-identified Data: Data stripped of any personally identifying information.
Technical Information: Browser type and version, operating system, device type, and screen resolution.
Usage Data: Information about how you use our website, such as pages visited, time spent on pages, and links clicked.
Traffic Data: Data about website traffic patterns, such as referring websites and exit pages.
2. How We Collect Information
We collect information from you in the following ways:

Directly from You
This occurs when you voluntarily provide us with your information. For example:

Account Creation: When you create an account on our website.
Purchases: When you make a purchase through our website.
Contact Forms: When you fill out a contact form to request information or submit inquiries.
Surveys and Contests: When you participate in surveys, contests, or other promotions.
Customer Support: When you contact our customer support team for assistance.
Automatically
We may automatically collect certain information about your device and browsing behavior when you interact with our website or use our services. This may include:

Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity and preferences.
IP Address: Your IP address is automatically collected and used to identify your general location and for security purposes.
Device Information: Information about your device, such as device type, operating system, browser type, and screen resolution.
Usage Data: Information about how you use our website or services, such as the pages you visit, the features you use, and the time and duration of your visits.
3. How We Use Your Information
We use your information for various legitimate business purposes, including:

Providing and Improving Services:

Delivering Services: To fulfill your orders, process your payments, and provide the services you request.
Personalization: To personalize your experience by recommending products or services that may be of interest to you.
Service Improvement: To analyze your usage data to improve the functionality and performance of our website and services.
Communication:

Customer Support: To respond to your inquiries, provide customer support, and address any issues you may encounter.
Service Updates: To send you notifications about service updates, maintenance, and security alerts.
Marketing and Promotions: With your consent, to send marketing and promotional communications, such as newsletters, special offers, and promotional emails. You can opt-out of receiving marketing communications at any time.
Marketing and Advertising:

Targeted Advertising: To deliver targeted advertisements based on your interests and browsing behavior.
Market Research: To use your information for market research and analysis to improve our products, services, and marketing strategies.
Legal and Compliance:

Compliance with Law: To use and disclose your information as required by law, such as to comply with subpoenas, court orders, or other legal processes.
Law Enforcement: To disclose your information to law enforcement authorities in response to valid requests, such as in connection with investigations of fraud or other illegal activities.
Safety and Security: To detect, prevent, and investigate fraud, security breaches, and other malicious activities.
Enforcement of Terms: To enforce our Terms of Service and other agreements.
4. How We Share Your Information
We may share your information in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as:

Payment processors to process transactions
Shipping providers to deliver your orders
Marketing platforms to assist with advertising
Data analytics providers to analyze usage data
Business Partners: We may share your information with business partners for marketing and other purposes, with your prior consent.

Legal and Law Enforcement: We may disclose your information to law enforcement or authorities as required by law or in response to valid legal requests.

Other Parties with Your Consent: We may share your information with other parties when we have your explicit consent.

5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. These measures may include:

Encryption: We use encryption technologies to protect your data during transmission and storage.
Access Controls: We restrict access to your personal information to authorized personnel only.
Regular Monitoring: We regularly monitor our systems for security vulnerabilities and threats.
Data Breach Response Plan: We have a response plan to address security incidents promptly.
6. Your Rights
Under applicable data protection laws, you may have certain rights regarding your personal information, including:

Right to Access: The right to request access to the personal information we hold about you.
Right to Rectification: The right to request that we correct any inaccurate or incomplete personal information.
Right to Erasure: The right to request that we delete your personal information under certain circumstances.
Right to Restriction of Processing: The right to request that we restrict processing of your personal information in certain circumstances.
Right to Data Portability: The right to receive your personal information in a portable format.
Right to Object: The right to object to processing for certain purposes, such as direct marketing.
Right to Withdraw Consent: The right to withdraw consent to the processing of your personal information at any time.
7. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete the information.

8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files stored on your device. They help us:

Improve Website Functionality: Remember your preferences, such as language and location settings.
Personalize Your Experience: Display content that is relevant to your interests.
9. California Consumer Privacy Act (CCPA)
This section applies to California residents. Under the CCPA, California residents have certain rights regarding their personal information, including:

Know: What categories of personal information we collect, the sources from which we collect it, the business purposes for collection, and the third parties with whom we share it.
Access: Request specific pieces of personal information we have collected about them.
Deletion: Request that we delete their personal information under certain circumstances.
Opt-out: Request that we do not sell their personal information to third parties.
Non-discrimination: Not be discriminated against for exercising CCPA rights.
To exercise your CCPA rights, please submit a verifiable consumer request using the contact information at the end of this Privacy Policy.

10. General Data Protection Regulation (GDPR)
This section applies to individuals in the European Economic Area (EEA). Under the GDPR, individuals have several rights, including:

Access: Request access to personal information we hold about them.
Rectification: Request that we correct any inaccurate or incomplete personal information.
Erasure: Request deletion of personal information under certain circumstances.
Restriction of Processing: Request that we restrict processing under certain conditions.
Data Portability: Receive their personal information in a portable format.
Object: Object to the processing for certain purposes, such as direct marketing.
Withdraw Consent: Withdraw consent to the processing at any time.
To exercise your GDPR rights, please submit a request using the contact information at the end of this Privacy Policy.

11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated Privacy Policy on our website with the “Effective Date” clearly marked.
Providing in-app notifications (if applicable).
Sending email notifications (if applicable).
Please review this Privacy Policy periodically for updates.

12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: privacyofficer@fornaxbpo.com